AskListing

Privacy Policy

Effective Date: June 18, 2026  ·  Last Updated: June 18, 2026

AskListing, Inc. ("AskListing," "we," "us," or "our") operates the AskListing platform, an AI-powered real estate assistant that enables buyers to get instant answers about property listings via SMS, voice, and web chat, and enables agents and brokerages to capture and manage qualified leads. This Privacy Policy describes what information we collect, how we use and share it, and your rights with respect to that information.

By using our platform (including by texting or calling a listing number, scanning a QR code, submitting a lead capture form, or using the agent dashboard), you agree to this Privacy Policy. If you are an agent or brokerage using AskListing as a platform customer, your organization's use is also governed by your Master Services Agreement with AskListing.

1. Who This Policy Covers

This policy covers two categories of users:

2. Information We Collect

From Buyers:

From Platform Users (Agents & Brokerages):

Automatically Collected:

3. How We Use Your Information

For Buyers, we use your information to:

For Platform Users, we use your information to:

4. Consent to Contact: TCPA Disclosure

AskListing uses Telnyx to deliver SMS and AI voice communications. Our voice assistant uses AI-generated speech, which is classified as "artificial or prerecorded voice" under the Telephone Consumer Protection Act (TCPA) per FCC Declaratory Ruling FCC 24-17 (February 8, 2024). By submitting your information or initiating contact with a listing, you provide the following consent:

TCPA Consent: Required at All Lead Capture Points
By submitting your name, phone number, or email, or by texting a listing number, you expressly consent to be contacted by AskListing and by the listing's agent and brokerage via: (a) telephone call, (b) mobile phone, including through automated or predictive dialing systems, pre-recorded messages, and AI-generated voice, (c) SMS/MMS text messages, and (d) email, even if your telephone number appears on a corporate, state, or the National Do Not Call Registry. This consent is not a condition of purchasing property or any goods or services. Standard message and data rates may apply. You may opt out at any time by replying STOP to any text message or by contacting us at privacy@asklisting.com.

Your mobile phone number will not be sold or shared with third parties for their own promotional or marketing purposes. We share your contact information with the relevant listing agent and brokerage, and with service providers who help us operate the platform (see Section 5).

5. How We Share Your Information

We share information only as described below. We do not sell your personal information.

Agent Data Sovereignty Commitment: AskListing will never use brokerage or agent client data (including leads, buyer conversations, or CRM-synced data) for our own marketing, advertising, or competitive intelligence purposes. Unlike platforms that have been criticized for cross-platform data use, your client data belongs to you and your brokerage. We process it only to deliver the services you subscribed to.

6. AI-Powered Conversations

AskListing uses artificial intelligence to respond to buyer inquiries about property listings. When you text or call a listing number, you are communicating with an AI assistant, not a human agent. Our AI:

Conversations may be escalated to a human agent if the AI cannot answer your question or if the listing agent has configured escalation rules. When an escalation occurs, a human agent will take over the conversation.

Conversation transcripts are stored and shared with the listing agent as part of the lead record. By engaging in a conversation, you consent to this recording and sharing.

7. Data Retention

You may request deletion of your personal data at any time subject to Section 8 (Your Rights) and our legal retention obligations.

8. Your Privacy Rights

All Users may:

California Residents (CCPA/CPRA): If you are a California resident, you have additional rights under the California Consumer Privacy Act as amended by the California Privacy Rights Act:

To submit a California privacy request, email privacy@asklisting.com with "California Privacy Request" in the subject line. We will verify your identity and respond within 45 days (extendable by an additional 45 days when reasonably necessary).

9. Data Security

We implement technical and organizational security measures appropriate to the risk, including TLS encryption in transit, encrypted storage, access controls, and regular security reviews. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

In the event of a data breach that is likely to result in a risk to the rights and freedoms of individuals, we will notify affected users and applicable regulators as required by law.

10. Children's Privacy

AskListing is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such information, please contact us at privacy@asklisting.com and we will delete it promptly.

11. Third-Party Links

Our platform may contain links to third-party websites, including MLS listings or brokerage websites. We are not responsible for the privacy practices of third parties and encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by updating the "Last Updated" date above and, where required by law, by providing more prominent notice (such as an email notification to Platform Users). Your continued use of the platform after the effective date of any update constitutes acceptance of the revised policy.

13. Contact Us

For privacy questions, requests, or concerns:

For California-specific requests, include "California Privacy Request" in your subject line.

For SMS opt-out, reply STOP to any message from AskListing. For help, reply HELP.